Starting therapy can be challenging and experiencing anxiety at the onset is normal.  Therapy is a process and it takes a bit of time  to be able to get to the place where you can feel comfortable opening up and sharing your story. We understand what it means to start this journey. Every effort on our part will be made to make you feel accepted, validated,  and supported  with the issues you bring. Our mission is to ensure that you gain the knowlege, skills and tools to feel empowered to overcome the obstacles that you may be facing. Our therapists are trained in evidence-based,  cutting-edge therapies which are designed to help you make sense of your experience, identify patterns that no longer serve you,  and learn the behaviours that will bring lasting change.  

 If you want to learn more about our therapists and the therapies we provide please explore the website You will find information on the background of our therapists in addition to detailed information on the therapies we use to assist clients. If you would like to book a consultation or appointment please contact our Intake Coordinator Jodie at (289) 803-2628, or send us an emaile at Appointments  






LOCATION Our offices are conveniently located at 436 Queen Street, at the intersection of Queen and Main, in historic downtown Newmarket.   The office is easily accessed by public transit. 

PARKING: We have plenty of parking.  There are reserved parking spaces adjacent to the office building identified as “Newmarket Wellness.”  If you cannot find a reserved spot, there is plenty of parking within the lot. You can access the parking lot on Queen St and Main St.

 INSURANCE:  Our services  are covered under most insurance plans. Please check with your benefits provider regarding your personal coverage.  PLEASE NOTE: Many of our clinicians  are supervised by other regulated mental health professionals under a “Supervised Practice Model.”  This means if you want to see a Psychotherapist but only have coverage for a Psychologist or Social Worker, you can still have the therapy covered with the Psychotherapist as long as they are supervised by the regulated professional. Please inquire with our intake team questions you may have regarding benefits. 

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The process of starting therapy 

Call or email our intake specialist for your telephone intake assessment.  Our intake specialist will explain the therapeutic process more in detail and answer any questions that you may have.  Perhaps you have a therapist already in mind or maybe you would like us to chose a therapist for you.  Regardless, our intake specialist will provide you detailed information on our Registered Social Workers and Psychotherapists  and their areas of expertise. We will ensure that you will be referred to a therapist who is best suited to meet your unique needs. Please expect approximately 20 minutes to complete the intake process by phone. Your first session will be scheduled for you by the intake specialist. Ongoing sessions may be directly booked with your therapist or conveniently online. If you will be using insurance benefits for the cost of therapy, please have this information available at the time of the intake. 

First Meeting with Your Therapist. The first meeting with your therapist is very important. Your therapist needs to gather pertinent information  including your current functioning, background history, medications and other  health related information.  It is important to have this information available for your therapist.  Your therapist may also administer some questionnaires which may provide further information about your current functioning.   

Treatment Plan:  By the second or third session your therapist will have a treatment plan completed fo you. The treatment plan will include mutually agreed goals to work through, the underlying mechanisms  perpetuating symptoms, and the therapeutic modalities that will be used in therapy.   Your therapist may recommend other services  including workshops, group therapy programs, or other wellness services that may be beneficial. 

Duration of Therapy:  There is no set time for therapy. Our therapists work both in brief therapy models (therapy lasting between 6 and 10 sessions) or long term therapy (lasting months or even years).  In many instances finances and time are limitations. Our therapists are trained in therapeutic modalities that are “brief” in nature but also work towards accelerating the therapeutic process by minimizing or resolving persistent and distressful symptoms. Your therapist may recommend commencing therapy weekly, but then gradually transitioning you to bi-weekly and monthly appointments.   Empirical research evidence does suggest regular, consistent  therapy produces  better outcomes. 

Satisfaction in Therapy:  We want to make sure that you are satisfied with the service you are receiving at Newmarket Therapy Centre. If you are experiencing difficulties with your therapist, or feel that you are not progressing in therapy, we want to know.    Please inform our intake specialist if you have concerns.  If a therapist change is required, or if clients want to try other therapies provided by other therapists, we can co-ordinate the transition for you.