If you are attending an appointment in-person at the office, please come to the office at the exact time of your appointment.
As part of our COVID-19 procedures, the waiting room area will be greatly restricted and we do not permit more than two people in the waiting room area at one time. You will notice there are two designated chairs that you may sit in while waiting for your appointment. There is no reception and when you arrive your therapist will greet you at the time of your appointment.
All forms, which will be included in your confirmation email, must be completed online electronically by the day of your appointment. Payment for services will be completed remotely.It is mandatory to wear a mask or cloth face covering upon entering the office
. Please sanitize your hands immediately after entering the office. Your therapist will greet you in the wait room area and will request a temperature reading. Please use the the wall-mounted, contactless digital infrared thermometer.
All of the offices have been configured for appropriate social distancing. Therapists will clean and sanitize the therapy room between each use. Each office is outfitted with an air purifier.If you are exhibiting symptoms of a cold or flu at the time of your appointment, or have been in contact with someone with COVID-19, DO NOT COME TO YOUR APPOINTMENT. Please alert your therapist and the appointment will be rescheduled.PLEASE NOTE:
When interacting with the general public there is always an elevated risk of being exposed to COVID-19. The Newmarket Therapy Centre cannot guarantee that you will not be exposed to COVID-19 when attending an in-office appointment. We are committed to reducing the risk of exposure with our policies and procedures. The Newmarket Therapy Centre will not be responsible if you are exposed to COVID-19 at our office.YOU WILL FIND THE COVID-19 SCREENING QUESTIONNAIRE IN YOUR CONFIRMATION AND REMINDER EMAILS. THEY MUST BE COMPLETED PREVIOUS TO EACH SESSION.